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Social media customer service: What it is and how to improve it
Published on January 12, 2024
Reading time 13 minutes
Customer Care
Learn how to deliver responsive and tailored customer experiences on social, with thoughtful content to help you handle your business with care.
Featured
- Categories
Why you need to speed up your social media response time (and how)
Published on June 24, 2020 Reading time 7 minutes - Categories
How to build customer relationships with social media
Published on September 4, 2023 Reading time 8 minutes
All Customer Care
- Categories
Customer retention strategies for 2024
Published on January 25, 2024 Reading time 11 minutes - Categories
Social media customer service: What it is and how to improve it
Published on January 12, 2024 Reading time 13 minutes - Categories
Top 10 customer service software tools to use in 2024
Published on January 11, 2024 Reading time 8 minutes - Categories
How to create a complaint management system to protect your brand reputation
Published on January 10, 2024 Reading time 8 minutes - Categories
The social media customer service metrics that experts measure
Published on December 21, 2023 Reading time 9 minutes - Categories
How to balance speed and quality customer service
Published on December 19, 2023 Reading time 9 minutes - Categories
Social media customer service statistics to know in 2024
Published on December 13, 2023 Reading time 8 minutes - Categories
Field tested tips for aligning customer service and marketing
Published on November 21, 2023 Reading time 13 minutes - Categories
Your guide to social media comments: How to post and respond
Published on November 7, 2023 Reading time 9 minutes - Categories
Prepping your social customer care team for the holiday rush with Sprout
Published on October 30, 2023 Reading time 10 minutes - Categories
Social customer care is a team sport—are you all in?
Published on October 23, 2023 Reading time 5 minutes - Categories
Online reputation monitoring: What it is and why it’s important for business
Published on October 19, 2023 Reading time 9 minutes - Categories
How to cultivate brand loyalty (strategies and examples)
Published on October 9, 2023 Reading time 11 minutes - Categories
Why you need an exceptional customer service strategy (and how to develop one)
Published on September 25, 2023 Reading time 9 minutes - Categories
Customer satisfaction score (CSAT): What it is and how to measure it
Published on September 20, 2023 Reading time 10 minutes - Categories
How to build customer relationships with social media
Published on September 4, 2023 Reading time 8 minutes - Categories
Customer service reports: What they are and tips for building them
Published on August 24, 2023 Reading time 10 minutes - Categories
Google review management: The complete guide for your brand
Published on August 21, 2023 Reading time 8 minutes - Categories
Why brands transition from Social Studio to Sprout Social
Published on August 16, 2023 Reading time 7 minutes
![[Afterpost] Index 2023](https://media.sproutsocial.com/uploads/2023/10/Sprout-Social-Index_After-Post-Ad_980x200.png)
