All the features you need

Our plans are packed with the right features, based on your unique business needs. Switch plans at any time or select from our growing list of platform add-ons.

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Monitor & Engage

Streamline and effectively scale social monitoring and engagement efforts with a unified social inbox.

Learn more about Engagement

Smart Inbox

Included in All Plans

Monitor and engage with messages across TikTok, Facebook, Twitter, Instagram, LinkedIn and WhatsApp all in one place with a unified social inbox.

Brand Keywords

Included in All Plans

Execute real-time brand monitoring with keyword, hashtag and location searches across Twitter in the Smart Inbox.

Contact Views

Included in All Plans

Access shared customer records, conversation history and customizable Contact Views across networks each time you reply.

Conversation History

Included in All Plans

View a complete conversation history across profiles and networks for important context and helpful reference.

Message Completion

Included in All Plans

Mark messages complete and hide completed items from view in the Smart Inbox to stay focused.

Collision Detection

Included in All Plans

View real-time indicators on the message surface when a teammate is viewing or responding to message.

Comment Moderation

Included in All Plans

Monitor and engage with comments on all of your owned profiles: TikTok comments, Facebook Page and Wall posts, Instagram posts, LinkedIn posts and Tweets.

Review Management

Included in All Plans

Monitor and manage your business reviews across Google Play Store, Facebook, Google My Business, Yelp, TripAdvisor and Glassdoor in one unified stream.

Facebook & Instagram Ads Comment Moderation

Included in All Plans

Track activity on your paid posts by monitoring and engaging with comments on your Facebook and Instagram ads in the Smart Inbox.

Mobile Inbox Push Notifications

Included in All Plans

Customize mobile push notifications for any message type across any network and profile to be alerted while on-the-go.

Message Tasking

Included in All Plans

Turn any social message into actionable tasks, add helpful context, assign and route it to a teammate for efficient follow-up.

Message Tagging

Available in the following plans: Professional Plan | Advanced Plan

Keep your inbox organized and report on activity by creating and applying custom tags to inbound social messages.

Helpdesk Integration

Available in the following plans: Professional Plan | Advanced Plan

Integrate your Zendesk account to create, track and manage support issues from social to helpdesk.

Engagement Reporting

Available in the following plans: Professional Plan | Advanced Plan

Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.

Team & Productivity Reporting

Available in the following plans: Professional Plan | Advanced Plan

Track replies, reply time and publishing activity by profile and on the individual user level to truly capture productivity.

Task Completion Reporting

Available in the following plans: Professional Plan | Advanced Plan

Analyze the usage of Tasks and completion rates across your team and amongst individual team members.

Comprehensive Tag Reporting

Available in the following plans: Professional Plan | Advanced Plan

Pinpoint trends in tagged messages to track feedback, campaign success and sentiment.

Custom Influencer List

Available in the following plans: Professional Plan | Advanced Plan

Specify a list of Twitter profiles to be easily identified with custom indicators in the Smart Inbox.

Customer Satisfaction Survey

Available in the following plans: Advanced Plan

Benchmark your customer satisfaction through CSAT and NPS data through automated surveys.

Mobile Engagement

Included in All Plans

Sprout’s mobile apps for iOS and Android bring the power of the Smart Inbox into the palm of your hand for on-the-go engagement.

Custom Inbox Views

Available in the following plans: Professional Plan | Advanced Plan

Streamline your workflow with custom inbox views to help you prioritize and easily focus on messages that require your attention.

Saved Replies

Available in the following plans: Advanced Plan

Store and send personalized responses at scale using a library of on-brand and custom replies.

Message Spike Alerts

Available in the following plans: Advanced Plan

Get alerted when message volume is higher than usual with email and push notifications.

Plan & Publish

Effortlessly plan, create, manage and deliver social content and campaigns as a team.

Learn more about Publishing

Advanced Post Scheduler

Included in All Plans

Post with precision from an intuitive Compose box with options for manual scheduling, automated queueing and draft creation.

Sprout Queue

Included in All Plans

Fill publishing gaps with a fully configurable queue system for automated scheduling.

Message Drafting

Included in All Plans

Build and save drafts on your calendar for collaborative post creation or simply as a reminder.

Multi-Profile Publishing

Included in All Plans

Save time by scheduling and publishing posts across multiple profiles and networks from a single Compose box.

Multimedia Publishing

Included in All Plans

Schedule, draft, queue and publish video and multi-photo posts across Twitter, Facebook and Instagram.

Instagram Scheduling

Included in All Plans

Save time and grow your audience with Instagram scheduling tools built to attract and engage your audience.

Image Editing

Included in All Plans

Add filters, text, make adjustments and optimize images for each network with a built-in editor powered Adobe Creative SDK.

Mobile Publishing

Included in All Plans

Sprout’s mobile apps for iOS and Android provide powerful publishing and workflow management tools for on-the-go content planning.

Campaign Tagging

Available in the following plans: Professional Plan | Advanced Plan

Create and apply custom tags to outbound social messages from Compose and filter by tag on the Content Calendar.

Advanced Publishing Permissions

Available in the following plans: Professional Plan | Advanced Plan

Grant publishing access on a profile-by-profile basis for each individual user for a fully customized varying levels of publishing access.

Cross-Network Audience Targeting

Available in the following plans: Professional Plan | Advanced Plan

Apply audience targeting for Facebook and LinkedIn posts.

Message Approval Workflow

Available in the following plans: Professional Plan | Advanced Plan

Use advanced permissions and flexible approval structure to set up internal and external workflows to submit, review, collaborate on and approve posts.

Asset Library

Available in the following plans: Advanced Plan

Upload, store and tag images, videos and text snippets for easy access while publishing or replying.

Custom URL Tracking

Available in the following plans: Advanced Plan

Seamlessly append tracking codes to links posted in Sprout to identify your social traffic in Google Analytics.

Query Builder, Listener Dashboards & Insights

Available in the following plans: Add-ons

Build queries to track qualitative, quantitative and contextual insights that help inform marketing strategies.

Content Suggestions

Included in All Plans

Find engaging content and stay on top of trending topics with an aggregated list of shared links across social channels.

Pause All Outgoing

Included in All Plans

With "Pause All" you have peace of mind that in times of crisis you can stop all publishing activity from all profiles across your accounts.

Bulk Scheduling

Available in the following plans: Professional Plan | Advanced Plan

Create and plan up to 350 messages all at once using a .CSV upload within Sprout’s Publishing Calendar.

Report & Analyze

Drive strategic decision-making across the business with meaningful insights from social data and analytics.

Learn more about Analytics

Cross-Network Group Report

Included in All Plans

Uncover trends in profile growth and activity across networks for a full picture of your social performance.

Sent Messages Report

Included in All Plans

Track post-level performance with reach, impression, click and engagement metrics across Twitter, Facebook, Instagram and LinkedIn posts.

Twitter Profiles Report

Included in All Plans

Track engagement, impressions, follower growth, demographics, top posts and more across one or multiple Twitter profiles.

Facebook Pages Report

Included in All Plans

Track engagement, impressions, video stats, Fan growth, demographics, top posts and more across one or multiple Facebook Pages.

LinkedIn Pages Report

Included in All Plans

Track engagement, impressions, audience growth, demographics, top posts and more across one or multiple LinkedIn Pages.

Instagram Profiles Report

Included in All Plans

Track engagement, impressions, hashtag performance, follower growth, demographics, top posts and more across one or multiple Instagram profiles.

Google Analytics Report

Included in All Plans

Integrate your Google Analytics account to better understand how social channels drive traffic to your site.

Facebook Competitor Report

Available in the following plans: Professional Plan | Advanced Plan

Benchmark your Facebook Pages’ growth and performance against a customizable list of competitive brands/Pages.

Twitter Competitor Report

Available in the following plans: Professional Plan | Advanced Plan

Benchmark your Twitter profiles’ growth and performance against a customizable list of competitive brands/profiles.

Instagram Competitor Report

Available in the following plans: Professional Plan | Advanced Plan

Benchmark your Instagram profiles’ growth and performance against a customizable list of competitive brands/profiles.

Twitter Keyword Report

Available in the following plans: Professional Plan | Advanced Plan

Uncover trends in Twitter traffic/volume for any keyword, hashtag or complex query.

Share Reports Outside of Sprout

Available in the following plans: Professional Plan | Advanced Plan

Easily email presentation-ready PDF reports to stakeholders outside of Sprout.

Twitter Trends Report

Available in the following plans: Professional Plan | Advanced Plan

Gain contextual insight into how people are talking about you on Twitter by tracking trending topics, hashtags and influencers.

Team Activity Report

Available in the following plans: Professional Plan | Advanced Plan

Track replies, reply time and publishing activity by profile and on the individual user level.

Task Performance Report

Available in the following plans: Professional Plan | Advanced Plan

Analyze the usage of Tasks and completion rates across your team and amongst individual team members.

Engagement Reporting

Available in the following plans: Professional Plan | Advanced Plan

Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.

Tag Report

Available in the following plans: Professional Plan | Advanced Plan

Pinpoint trends in tagged messages (both incoming and outgoing) to track feedback, campaign success and sentiment.

Custom Report Branding

Available in the following plans: Professional Plan | Advanced Plan

Upload your own logo to Sprout’s presentation-ready PDF reports for a branded look-and-feel.

Twitter Feedback Report

Available in the following plans: Advanced Plan

Benchmark your customer satisfaction by gathering CSAT or NPS data through simple, automated Twitter DM surveys.

Report Scheduled Delivery

Available in the following plans: Advanced Plan

Set up recurring weekly or monthly delivery of any report via email in PDF format.

Full Archive Export Services

Available in the following plans: Add-ons

Pull and archive of all your incoming and outgoing social messages for easy and extensive audit.

Pinterest Performance Report

Included in All Plans

Optimize your visual and social marketing strategies with Pin and profile-level metrics of your Pinterest performance.

Employee Advocacy Report

Available in the following plans: Add-ons

Access key social share and content performance metrics from Employee Advocacy’s General Report inside Sprout.

Listen & Inform

Uncover trends and extract actionable insights from social conversations to better inform marketing strategy.

Learn more about Listening

Query Builder

Available in the following plans: Add-ons

Build basic and advanced queries that track full-fidelity search results on Twitter.

Listener Insights

Available in the following plans: Add-ons

Build queries to track qualitative, quantitative and contextual insights that help inform marketing strategies.

Listener Dashboards

Available in the following plans: Add-ons

Facilitate real-time and ongoing social listening by analyzing specific topics, trends and industries on Twitter.

Listening

Available in the following plans: Add-ons

Access deep social intelligence with multi-dimensional social listening across all major social channels, blogs, forums and more.

Share & Amplify

Sprout’s Employee Advocacy platform puts your brand’s shareable content in one place, so employees can easily post to their social networks.

Learn more about Employee Advocacy

Amplification

Available in the following plans: Add-ons

Show off your brand’s culture and increase brand awareness by empowering employees to share authentic content.

Social Selling

Available in the following plans: Add-ons

Use social as a channel to engage prospects by equipping employees with lead-generating content to share across their networks.

Experience all that Sprout has to offer

Sign up for a free 30-day trial and discover how we help you humanize the social experience for your audience.

Speak to an expert and see for yourself what social media management can be like when you’re using the right tools.