Frequently Asked Questions

Sprout Social is a social media management and intelligence tool for brands and agencies of all sizes to manage conversations and surface the actionable insights that drive real business impact. Our fully integrated platform provides solutions for superior social marketing, customer service, data analysis, social listening and employee advocacy.

Sprout Social is used by over 30,000 brands around the world, in industries ranging from education, hospitality, fashion, tech, digital marketing agencies and everything in between. Take a look at our case studies to see real-life examples of how brands use our platform to streamline their workflow, improve engagement, increase customer satisfaction and more.

There are plenty of benefits to using Sprout Social such as the ability to manage all your social profiles from a single platform, in-depth analytics to understand how your brand is performing on social and an easy way to collaborate with coworkers or clients. We are constantly growing and adding new features that make it easier for our customers to communicate and engage with their audiences on social.

We do offer a free 30-day trial for everyone but you can view our pricing plans or request a demo to discuss how Sprout can benefit your brand.

Sometimes a call isn’t enough. If you’re interested in a more personalized video overview to get started with Sprout, we’re more than happy to meet you that way. You can set that up here!

Sign up for a demo here to get connected with a teammate who’ll schedule a complete walkthrough of how your business can get the most from Sprout.

We’re glad you want to get started with us. You can begin a free trial here. Once you’re set up, our team will be in touch to help you start seeing social differently.

That’s easy, fill out our demo form here and our team will reach out to schedule a quote consultation with you.

Find our growing collection of case studies here. Read up on real-world examples of how brands use our platform to connect with their audiences at scale and gather the insights that move their businesses forward.

Sprout Social provides a variety of features including tools for analytics, engagement, publishing, monitoring and listening. Learn more about Sprout’s features.

Sprout Social’s analytics provide quantitative and contextual data for all your social profiles across Facebook, Twitter, Instagram, LinkedIn and Google+. Additional Sprout reports include team and agent level benchmarking, campaign performance and social conversion tracking. Learn more about our social media analytics tools.

Yes, you can create and send unlimited presentation-ready reports in Sprout. With Sprout Social’s suite of reports, your brand can track metrics related to audience growth, reach, impressions, engagement and more. Also, with our Report Builder you can create custom reports with the metrics most important to your brand.

Yes. Learn more about our Instagram scheduling feature.

ViralPost™ is our patented technology within our social media publishing suite that finds the optimal time to post on social based on your audience’s behavior.

The Smart Inbox gives you visibility into your incoming social media messages across Facebook, Twitter, LinkedIn, Instagram and Google+, all in a single stream. You can use the Smart Inbox to monitor, reply, filter or assign messages as tasks to other team members. Learn more about the Smart Inbox here.

Sprout Social allows you to schedule content across all of your social media profiles, and see everything from a single calendar. Learn more about our social media scheduling features.

Yes. Learn more about how to schedule Tweets with Sprout.

Yes. Learn more about scheduling Facebook posts with Sprout.

Yes. Learn more about how you can schedule TikTok’s with Sprout.

Sprout’s Listening tool currently helps you tap into conversations on Facebook, Twitter, Instagram, Reddit, YouTube, Tumblr and the Web.

Yes, Sprout Social integrates with Instagram.

Yes, Sprout Social integrates with Facebook.

Yes, Sprout Social integrates with Twitter.

Yes, Sprout Social integrates with LinkedIn.

Yes, Sprout Social integrates with YouTube.

Yes, Sprout Social integrates with Pinterest.

Yes, Sprout Social integrates with Google My Business.

Yes, Sprout Social integrates with Tripadvisor.

Yes, Sprout Social integrates with Glassdoor.

Yes, Sprout Social integrates with Facebook Shops.

Yes, Sprout Social integrates with Zendesk. Click here to see all of our integrations.

Yes, Sprout Social integrates with Reddit. Click here to find out more about our Reddit integration.

Yes, Sprout Social integrates with Google Analytics. Click here to see all of our integrations.

Yes, Sprout Social integrates with Salesforce. Click here to see all of our integrations.

Yes, Sprout Social integrates with Microsoft Dynamics 365. Click here to see all of our integrations.

Yes, Sprout Social integrates with Hubspot. Click here to see all of our integrations.

Yes, Sprout Social integrates with Slack. Click here to see all of our integrations.

Yes, Sprout Social integrates with Dropbox. Click here to see all of our integrations.

Yes, Sprout Social integrates with Google Drive. Click here to see all of our integrations.

Yes, Sprout Social integrates with Bitly. Click here to see all of our integrations.

Yes, Sprout Social integrates with Feedly. Click here to see all of our integrations.

Yes, Sprout Social integrates with Canva. Click here to see all of our integrations.

Yes, Sprout Social integrates with Shopify. Click here to find out more about our Shopify integration.

Yes. Sprout Social integrates with TikTok. Find out more about our TikTok integration.

Yes, Sprout Social integrates with Google Play Store. Click here to see all reputation and review management integrations.

Yes, Sprout Social integrates with the Apple App Store. Click here to see all reputation and review management integrations.

Yes, Sprout Social integrates with Bynder. Click here to see all of our integrations.

Yes, Sprout Social integrates with Adobe Experience Manager. Click here to see all of our integrations.

Yes, Sprout Social integrates with Microsoft Teams. Click here to see all of our integrations.

We have a wealth of tutorials and resources to help you get started with Sprout Social in our help center. You can also sign up for a demo for a complete walkthrough of how your brand can get the most from Sprout.

We hold webinars on a regular basis that cover a variety of topics to improve your social media efforts. Whether you want to learn how to work more efficiently, get a view on upcoming trends or learn how to master certain features of Sprout Social, you can sign up for any of our latest webinars.

Our Getting Started page is where you can create your first post with Sprout! Here you’ll find resources to publish your first post and beyond.

Yes, Sprout’s marketing tools are designed to help you connect with your customers. Reach out to a rep to learn more about how our solutions expand awareness and strengthen your relationship with your audience.

If you are a current customer, we have a variety of support resources available from our dashboard. Simply log in, click on the question mark (?) on the right-hand side of your Sprout dashboard for the Resource Center. Then click Support > Contact Us > Live Chat in the resulting pop-up window to chat with a member of our team. You can also Tweet us. If you have questions in regards to how your brand can use Sprout, request a demo here. For general inquiries, you can email us via this form.

To cancel your account, navigate to the settings menu (gear icon) in the top right corner of your screen. Choose Settings in the drop-down menu, then Billing & Plan from the menu on the left-hand side. Click Deactivate my Account and follow the prompts. If you run into any issues or have any questions about your account, please email our support team.

Yes. You can download our Google Chrome extension here to share content from around the web.

Sprout Social does not have a public API at this time, but if you would like to learn more about API access as an add-on to your Sprout Social subscription, please email our support team for more information.

The Sprout Social All Stars Program is Sprout’s brand advocacy community for customers. All Stars receive access to other advocates and Team Sprout, curated content for social sharing, Sprout insider info, exclusive badges and branded swag. Learn more and apply.

Our team is happy to work with you to find a plan that best fits your budget and needs.

No, unfortunately, Sprout isn’t able to obtain verification for social accounts.

Yes! Sprout helps you manage social influencer campaigns from start to finish—from identifying creators to managing outreach and tracking the impact of your efforts. A rep would be happy to connect with you and share more about elevating your influencer marketing with us.

Yes! Sprout is always seeking talented new additions to our team. Check out our open positions to find a role that’s right for you.

Head over to our Insights blog to access a growing collection of strategic articles our team has published about increasing your followers. You can also connect with a rep to discuss which of Sprout’s marketing tools is the answer to growing your business.

Yes. Sprout Social makes managing social media for multiple clients simple and efficient. Whether you’re a boutique social media agency or enterprise-level interagency team, Sprout makes collaborating, reporting and account management a breeze. Learn more about our agency solutions here.

Our Agency Partner Program gives agencies the opportunity to grow their client base, connect with other agencies, and learn how to better serve their clients in today’s rapidly changing social media landscape. Learn more about the program and how to sign up.

No, but one of our agency partners can. View some of our partners.